Who we are

Suggested text: Our website address is: http://felsacreation.com.

At Felsa Creation, we are committed to protecting your privacy and ensuring a secure online experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

1. Information We Collect

a. Personal Information

When you interact with our website or make a purchase, we may collect:

  • Name

  • Email address

  • Phone number (optional)

  • Billing and shipping address

  • Payment information (processed securely through third-party providers)

b. Non-Personal Information

We may also collect:

  • Browsing data (pages viewed, time spent)

  • Device information (IP address, browser type, operating system)

  • Cookies and tracking technologies

2. How We Use Your Information

Felsa Creation uses collected information to:

  • Process and fulfill orders

  • Provide customer support

  • Improve our website and services

  • Send updates, promotions, or newsletters (only with your consent)

  • Enhance security and prevent fraudulent activity

3. Sharing Your Information

We do not sell or rent your personal information.
We may share your information only with:

  • Payment processors (Stripe, PayPal, etc.)

  • Shipping carriers (UPS, etc.)

  • Service providers who help operate our website (analytics, hosting)

All partners are required to keep your information confidential and secure.

4. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve performance

  • Personalize your experience

  • Analyze traffic and usage

  • Remember items in your cart

You may disable cookies in your browser settings, but some features may not function properly.

5. Data Protection & Security

We implement strong security measures to protect your information from unauthorized access, alteration, or disclosure.
However, no online transmission is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights

Depending on your region (Canada, Québec, EU, etc.), you may have the right to:

  • Access your personal data

  • Correct or update your information

  • Request deletion of your data

  • Withdraw consent for marketing emails

  • Request a copy of your stored information

You may contact us anytime to exercise these rights.

7. Third-Party Links

Our website may contain links to external websites.
Felsa Creation is not responsible for the privacy practices of third-party sites.

8. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect their data.

9. Changes to This Policy

We may update this Privacy Policy occasionally.
Any changes will be posted with an updated “Last Updated” date.